IT should support your business, not slow it down

Many independent businesses rely on systems that are critical to daily operations, but rarely have in-house IT expertise.

IBG’s IT support exists to keep systems stable, secure, and fit for purpose, so business owners can focus on running their business without worrying about what might break next.

This is about prevention, clarity, and peace of mind, not overengineering.

What We Help Manage

  • Day-to-day IT support

    Reliable assistance for common issues, troubleshooting, and system questions as they arise.

  • System setup and maintenance

    Support with device setup, software configuration, and ongoing maintenance to keep systems running smoothly.

  • Security and protection

    Practical security measures to protect business systems, data, and customer information without unnecessary complexity.

  • Backup and continuity

    Ensuring critical data is backed up and recoverable so issues do not become business-ending events.

  • Vendor and system coordination

    Helping manage third-party providers, software platforms, and services so everything works together properly.

  • Practical advice and guidance

    Clear, honest advice about what is worth doing, what is not, and when action is actually required.

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How IBG Delivers Practical IT Support

  • Proactive system monitoring and maintenance

    Ongoing monitoring and maintenance to prevent issues before they disrupt operations, rather than reacting only after problems occur.

  • Security and risk management

    Practical security measures to protect systems, data, and users without unnecessary complexity or fear-based upgrades.

  • Clear advice and issue resolution

    Problems are explained in plain language, with clear reasoning behind recommendations and actions taken.

  • Scalable support aligned to business needs

    Support that grows or adjusts as the business changes, without forced upgrades, lock-ins, or unnecessary system changes.

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Support that fits how independent businesses actually operate

IBG IT support is delivered with a clear understanding of independent business realities.

There are no forced upgrades, no unnecessary system changes, and no technical decisions made without explanation. Support is provided at a pace and level that suits your business, with clarity around what is being done and why.

The goal is stability, not disruption.

Who IT Support Services Are For

  • This works well if you:

    ✓ Want reliable IT support without hiring in-house staff
    ✓ Prefer practical solutions over technical jargon
    ✓ Want issues prevented, not just fixed
    ✓ Value clarity, responsiveness, and sensible advice

  • This may not be the right fit if you:

    ✗ Want constant system changes or cutting-edge experimentation
    ✗ Expect IT to operate independently of business priorities
    ✗ Are chasing the cheapest possible solution regardless of risk

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Frequently Asked Questions

Do you provide ongoing IT support or ad-hoc assistance?

IBG offers ongoing support arrangements as well as targeted assistance where appropriate, depending on business needs.

Do I need to replace my existing systems?

No. The focus is on supporting and improving what you already have, unless a change is genuinely necessary.

Is this only for IBG members?

IT support can be provided independently, with IBG members benefiting from closer alignment with advisory and commercial support where relevant.

Will I understand what is being done?

Yes. Support is delivered with clear explanations so business owners can make informed decisions without needing technical expertise.

Let’s make sure your systems are working for you

A conversation to understand your setup, identify risks, and determine what level of support makes sense for your business.

Start a Conversation

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