IT support is retail infrastructure, not an afterthought
Real humans who fix POS, email, hardware and connectivity fast, so your store keeps trading.
When the till is down, you need a person, not a ticket queue.
For an independent retailer, an hour of IT downtime is an hour of lost trade. IBG treats IT as core retail infrastructure, with a helpdesk that understands point-of-sale and retail systems.
It is the difference between a problem that ends your day and one that is sorted in minutes.
What this looks like in practice
Helpdesk that answers
A real helpdesk for the everyday issues that stop work: email that will not send, a printer that will not print, a device that will not log in. You reach a person who helps you fix it rather than logging a ticket into a queue and waiting, so small problems stay small.
POS & retail systems
Support for the point-of-sale, payment terminals and retail systems your store runs on, from people who understand how a shop actually trades. When the till, the barcode scanner or the card reader plays up, you get help from someone who knows what a busy counter needs, not a generic call centre.
Connectivity & hardware
Help with internet, networking, Wi-Fi and the hardware around them so the store stays online and trading. We help diagnose dropouts, set up reliable connections and keep the devices behind the counter working, because in modern retail an offline store is a closed store.
Online store support
Practical help keeping your online store and click-and-collect running alongside the shopfront. From product updates to checkout issues, members get a hand with the digital side of the business so online orders keep flowing and the website does not become a second job.
Explore other services
Marketing
Campaigns, catalogues, social and local-area marketing for independent retail.
Category management
Range reviews and seasonal buying programs informed by network data.
Business advisory
Planning, strategy and operations guidance from experienced operators.
Virtual assistant services
Trained admin and back-office support that frees up your week.
IT & helpdesk support questions, answered
Everyday retail IT: point-of-sale, payment terminals, email, printing, logins, Wi-Fi, networking, hardware and online-store issues. If it stops your store trading, it is the kind of thing the helpdesk is there for.
In most cases, yes. The helpdesk is built around the systems independent retailers actually use. When you apply, the team will confirm how your specific point-of-sale and setup are supported.
You reach a person, not a ticket queue. Trading-critical problems, like a till or payments outage, go straight to the front of the line, and smaller issues are scheduled with you rather than left in limbo. Downtime is lost sales for an independent store, so keeping you trading is always the priority.
Yes, IT and helpdesk support comes with membership. Because every store's setup differs, the team confirms exactly how your point-of-sale and systems are covered before you join, so there are no surprises later.
See what this looks like in your store
Apply, and the IBG team will map it & helpdesk support and the rest of the support network to your business and your categories. No obligation, and nothing changes until you say so.