Support beyond buying
Buying power gets you in the door. The IBG support team is what keeps members ahead: practical help across marketing, IT, category management, advisory and back-office, delivered by people who have run independent retail businesses themselves.
Five ways IBG supports members
Marketing
Campaigns, catalogues, social and local-area marketing for independent retail.
IT & helpdesk support
POS, email, hardware and connectivity, fixed fast by real people.
Category management
Range reviews and seasonal buying programs informed by network data.
Business advisory
Planning, strategy and operations guidance from experienced operators.
Virtual assistant services
Trained admin and back-office support that frees up your week.
Plus a dedicated sales & account support team.
Behind the scenes, a dedicated sales and account support (SAS) team handles supplier queries, account setup and order issues on members' behalf, so the relationship with the network is one less thing to manage.
Put a whole support team behind your store
Members use the parts of IBG that strengthen their business and skip the rest. Apply and we will tailor the support to you.